Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

You can send money to friends, family and others you trust. Since money is sent directly from your bank account to another person’s bank account within minutes, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.*

*Must have a bank account in the U.S. to use Zelle®.Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

You can send, request, or receive money with Zelle. To get started, log into your mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.”

To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

There’s no fee to send or receive money with Zelle using our Mobile Banking app or Online Banking.*

*Message and data rates may apply.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account.

If you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.

2. Select 皇冠365.

3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile phone number to ensure you receive your money.

Zelle is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor.

Since money is sent directly from your bank account to another person’s bank account, Zelle should only be used to send money to people you trust.

Neither 皇冠365 nor Zelle, offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

It’s easy — Zelle is already available in your mobile banking app! Check your app and follow a few simple steps to enroll with Zelle today.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle through your banking app, your name, your financial institution’s name, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with your bank or credit union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Your bank or credit union then directs the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle. You can go to your activity page within the Zelle^® experience, either within your mobile banking app or the Zelle^® app, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you are sending money to a recipient that has not enrolled with Zelle, Zelle will send that intended recipient an invitation to enroll. If the recipient does not complete their Zelle enrollment within 14 days, the payment will expire, and the funds will be returned to your account.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, call our Customer Contact Center at 800-413-4211 so we can help you.

Money sent with Zelle is typically available to an enrolled recipient within minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.*

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Call our Customer Contact Center at 800-413-4211 so we can help you.

*Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is our top priority. When you use Zelle within your mobile app, your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither 皇冠365 nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Consumers have limited protection from fraudulent and unauthorized activity from these apps. 皇冠365 has put together a few safeguards you should be aware of for protection. Click here to download our fraud protection flyer >

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our Customer Contact Center at 800-413-4211 and ask us to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled to your desired bank account so you can use it for Zelle.

Once we move your email address or U.S. mobile phone number, it will be connected to your account at 皇冠365 so you can start sending and receiving money with Zelle.

Some small businesses are able to receive payments with Zelle. Ask your favorite small business if they accept payments with Zelle. If they do, you can pay them directly from your mobile banking app using just their email address or U.S. mobile number.

Neither 皇冠365, nor Zelle, offers a protection program for any authorized payments made with Zelle, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.